Refund and Returns Policy

This is a sample page.

Overview

Due to transferring of firearms refunds once transferred is not possible. We implore you to inspect the firearm before accepting the item in the event of delivery to local FFL or purchasing in person. We do strive to inspect every firearm in stock and shipped out but mistakes happen and things are sometime overlooked. If a firearm is returned for any reason other than defect that has been shipped out to another FFL will be subject to a 10% restocking fee.

Once transferred any manufacturing defect on any custom built VCC Tactical firearm will be delt with in house. If firearm is from another manufacturer we will assist in resolving the issue.

Items that are not firearms have a 14 day return policy some items might be subject to restocking fee. Custom ordered in house made items cannot be returned unless serious defects are found. Custom in house made items can have some slight defects or color variations as they are not mass produced and sometimes done by hand.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Reach out to service@vcctactical if you have questions relating to returns or need to initiate a return.

Refunds

All refunds will be on a case by case bases. Custom work cannot be refunded unless error on our part has occurred.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.